Delivery Information

Production times

An average time for most of our products to be printed and dispatched should be within 2-4 working days. 
Framed prints 10-12 days.
Each order will have an estimated delivery date, with online and email tracking notification when your order ships.

Packaging standards

We use bespoke double-walled boxes so that prints arrive in an undamaged condition wherever they are shipped in the world. Using the right box for the right product ensures all packages are optimised for transport resulting in cost effective international shipping rates.

All framed prints are wrapped in a protective sleeve with individual plastic guards added to each corner. Additional cardboard is secured over the print surface to minimise the risk of breakages or transit damage. Each print is then shipped in a heavy-duty cardboard box. On those rare occasions when incidents do happen we strive to ensure that your collection and replacement are organised immediately and shipped back out on a priority service without any fuss.

Returns

To initiate the returns process, you need to email info@londonunseen.com quoting your order number and stipulating the reason for the return. As soon as we receive your notification, we will provide you with detailed instructions on how to return your order, and will require items to be returned in good condition, in the full original packaging. Once we receive your returned order, we will replace or refund as required. Refunds are normally processed within 7 days, although please allow up to 28 days.

Please note: unfortunately we cannot refund shipping costs for orders delivered outside the UK, unless the product is faulty or damaged.

Faulty products

If you believe there is a fault with your goods you should notify us immediately. Where a genuine defect is found and the fault is rectifiable, replacement products will be sent at the earliest opportunity. Faulty goods that cannot be rectified will receive a full refund instead.

Exchanging Products

We are unable to offer different goods in exchange for the ones you return; so if you would like to order something else, please place a new order through the website and this will be treated as a separate transaction.