FAQs

 How are your products packaged for shipping?

 

All prints are robustly packaged.

 

Although there are minor differences between individual labs packaging standards, the following typical approach is consistent.

 

Photographic prints are flat-packed in individual, white-label packets.

 

Our unframed fine art prints are hand rolled in protective tissue paper and then shipped in extra thick cardboard tubes.

 

All framed and canvas prints are wrapped in a protective sleeve with individual plastic or cardboard guards added to each corner. Additional cardboard is secured over the print surface to minimise the risk of breakages or transit damage. Each print is then shipped in a heavy duty cardboard box.

 

The packaging standards have been refined many times, over many years and it is now extremely rare for breakages or damage to occur. On those rare occasions when incidents do happen we strive to ensure that your collection and replacement are organised immediately and shipped back out on a priority service without any fuss.

 

 

Where can you ship too?

 

Anywhere in the world! We have global fulfilment coverage and there’s nowhere we aren’t able to send orders.

 

 

What happens with damaged or lost orders?

We will replace all lost or damaged orders for free of charge. You never need to worry that your customers will be kept waiting.

 

On those rare occasions when damage does occur we strive to ensure that your collection and replacement are organised immediately and shipped back out on a priority service without any fuss.

 

 

Where can I find tracking information for my orders? 

 

We send tracking information with your shipping notification email when orders are dispatched from our print lab.