Returns & Exchanges
To make returning items as convenient as possible, we have designed our returns procedure to be quick and easy:
Step 1 – Notification
To initiate the returns process, you need to email firstname.lastname@example.org quoting your order number and stipulating the reason for the return.
Step 2 – Returning the goods
As soon as we receive your notification, we will provide you with detailed instructions on how to return your order.
We require items to be returned in good condition, in the full original packaging.
Once we receive your returned order, we will replace or refund as required. Refunds are normally processed within 7 days although please allow up to 28 days.
Please note: unfortunately we cannot refund shipping costs for orders delivered outside the UK, unless the product is faulty or damaged.
If you believe there is a fault with your goods you should notify us immediately. Where a genuine defect is found and the fault is rectifiable, reprints will be made and sent at the earliest opportunity. Faulty goods that cannot be rectified will receive a full refund instead.
We are unable to offer different goods in exchange for the ones you return so if you would like to order something else, please place a new order through the website and this will be treated as a separate transaction.
Goods supplied in error
If a product is supplied in error, arrangements will be made for the collection of the goods. We will accept no liability for products supplied against verbal orders. Hard copy confirmation is, therefore, essential.